Root Cause Analysis

Summary

One of the most difficult things to do well is determine the root cause of a problem. The true root cause is difficult to determine immediately; it often takes analysis using one or more tools to separate it out from the symptoms or masking factors. Then the question becomes – how do we learn about these tools? Which ones do you use, and when?

The Root Cause Analysis course covers the basics of analysis – identifying why you’re having a problem. This is the prelude to coming up with a solution. We’ll talk about the different ways that you can investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process. We’ll also discuss the mechanics of some of the basic tools you can use to determine what the root cause may be.

Root Cause Analysis Tools picks up where the basics of identifying why you’re having a problem left off. We’ll talk about the more sophisticated tools that you can use to investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process.

Topics

     Understand the basics of problem analysis
     Understand how to define a Problem to allow solution
     How to define the problem boundaries
     How to gather data to define the problem
     What data is needed, where to find it, how to interpret it
     Some preliminary tools for determining Root Cause Analysis

     Safeguard analysis, change analysis
     Understand which tool to use for varying situations

Duration

2 days

Note

Course also available in CD format